Privacy Policy

1. Introduction

At The Valley Clean Team, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, book our cleaning services, or communicate with us.

2. Information We Collect

We may collect several types of information from and about users of our services, including:

• Contact Information: Name, physical address, email address, and phone number.
• Service Details: Information about your home or office layout, pets, specific cleaning preferences, and entry instructions (like alarm codes or key locations).
• Payment Information: We use secure, third-party payment processors to handle credit card transactions. We do not store full credit card numbers on our servers.
• Technical Data: IP address, browser type, and usage patterns collected via cookies and similar tracking technologies when you browse our site.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our luxury cleaning services.
• To schedule and manage your cleaning appointments.
• To process payments and provide invoices.
• To communicate with you about your service, including reminders and follow-ups.
• To send marketing communications (which you can opt-out of at any time).
• To respond to your inquiries and offer customer support.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Contractors and employees who need the information to perform their cleaning duties.
• Business Partners: Third-party tools we use for scheduling, CRM, and payment processing.
• Legal Requirements: If required by law, we may disclose information to comply with legal processes or protect our rights.

5. Data Security

We implement industry-standard security measures to protect your information, including secure servers and encrypted communication for payment info. Our team is trained on the importance of maintaining client confidentiality, especially regarding home access codes and personal space.

6. Cookies and Tracking

Our website uses cookies to enhance your experience. These cookies help us understand how you use our site and allow us to remember your preferences. You can adjust your browser settings to refuse cookies, though some features of the site may not function properly as a result.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections to any inaccurate information.
• Request deletion of your data (subject to legal or contractual obligations).
• Opt-out of marketing communications by clicking "unsubscribe" in our emails or contacting us directly.

8. Job Applicants & Text Message (SMS) Communications

Who this applies to. This section applies to individuals who apply to provide independent cleaning services through The Valley Clean Team ("we," "us"), in addition to the rest of this Privacy Policy.

Information we collect from applicants. When you apply, we collect the information you provide — your name, business name (if any), email address, mobile phone number, city/service area, and your responses to our application and screening questions (e.g., experience, availability, transportation, work authorization, and background-check willingness). If you move forward, we also collect onboarding documents (proof of insurance, signed agreement, W-9, and background-check results from our provider).

How we use it. We use applicant information solely to evaluate your application, communicate with you about it, schedule a trial clean, complete onboarding, and — if engaged — manage our working relationship. We do not use applicant information for advertising.

Text messages (SMS). When you provide your mobile number on our application, Facebook/Instagram lead form, Indeed, or BookingKoala careers page and agree to the SMS consent statement, you consent to receive text messages from The Valley Clean Team about your application, screening, and onboarding. Message frequency varies and message and data rates may apply. You can opt out at any time by replying STOP, and get help by replying HELP. Consenting to texts is not a condition of being hired or engaged.

We do not share your mobile information. The Valley Clean Team will not sell, rent, or share mobile phone numbers or SMS opt-in consent with any third party or affiliate for marketing or promotional purposes. We share applicant information only with service providers that help us operate (for example, our background-check provider, our scheduling/payments platforms, and our messaging provider), and only as needed to provide those services, or where required by law. No mobile opt-in data is shared for marketing.

Retention. We keep applicant information for as long as needed to evaluate and, where applicable, maintain our working relationship, and as required by law. You may request deletion of your applicant data by contacting us at careers@thevalleycleanteam.com.

Contact. Questions about this section: careers@thevalleycleanteam.com.

9. Contact Us

If you have questions about this Privacy Policy or our practices, please reach out to us: